FAQ

When will I receive my order?

You will receive your order 7-10 days after it leaves the warehouse (3-5 days to process).

What are participant products?

Participant products are items that are necessary for an upcoming season, event, or performance. Supporters will see required items grouped clearly in the shop separate from other non-required products.

What’s the cancellation policy?

For standard delivery orders, you may change or cancel your order within twenty-four (24) hours of submitting your order. For rush delivery orders (any order requiring faster delivery than a standard delivery order), you may not change or cancel your order.

What’s the return policy?

All items are made to order, and for that reason items that have been decorated with a logo, name or number are not eligible for a return or exchange unless it is determined that your order is not 100% free from defects in materials and decoration.

To confirm if your order is eligible for a return or exchange, please contact our Snap Raise support team within 30 days of delivery at shopsupport@snap-raise.com or by calling 888-330-0795, Monday through Friday from 8:00 am until 5:00 pm PST.

How do I return a product?

After confirming with our support team that your order is eligible for a return/exchange, please download the prepaid shipping label to return your package via UPS/Fedex/USPS. Any item(s) returned without prior approval from our support team that have been decorated will not be accepted.

**Once your return has been processed, a priority order will be issued. You will have 30 days to return the defective gear or you will be charged for it.**

How does a group leader receive their wishlist products?

These items are sent directly to the leader’s address on file.